Printing Equipment and Supply's customer service goal is simple: We are committed to treating our customers just like we like to be treated. We try to be friendly, honest, knowledgeable and accurate. If you ever have any questions or concern, we encourage you to let us know immediately. Our office is open five days a week, Monday through Friday, from 8 a.m. to 5 p.m., Central Standard Time. We generally are closed on major holidays. We can also be contacted via this website, e-mail, facsimile or telephone message 7 days a week, 24 hours a day. We literally sell thousands of items from dozens of manufacturers and suppliers. Although we think we do a rather good job of keeping popular products in stock for immediate delivery, it is inevitable that we occasionally will not have the item being sought. In those instances, we strive to fill your order as soon as practical. FOR ORDERS FROM OUTSIDE THE UNITED STATES - PLEASE CONTACT US VIA E-MAIL OR TELEPHONE PRIOR TO PLACING ORDERS due to additional restrictions and shipping costs involved in shipping.